Disclosure of investor complaints and arbitration details on Stock Exchange website

MRD/DoP/SE/Cir-10/2009 · 2009-09-03 · SEBI Market Regulation Department

Summary

This circular mandates Stock Exchanges to disclose investor complaints and arbitration details on their websites to enhance transparency. It specifies the formats for reporting complaints against trading members and listed companies, along with penal actions. The disclosure must be updated weekly or quarterly depending on the report type. This section provides templates for quarterly reporting on investor complaint redressal and arbitration proceedings for the years 2008-09 and 2009-10. It includes specific data collection tables for complaints against listed companies, disposal of arbitration proceedings involving clients, and penal actions taken against trading members. Additionally, it defines standardized classifications for complaint types and their resolution statuses to ensure consistent reporting.

Text

Stock Exchanges shall henceforth disclose the details of complaints lodged by clients / investors against trading members and companies listed in the exchange, in their website. The aforesaid disclosure shall also include details pertaining to arbitration and penal action against the trading members.

bring the provisions of this circular to the notice of the trading members and the companies listed in the Exchange and also to disseminate the same on the website.

arrange to disclose details as per the aforesaid reports in their website within a period of one month from the date of this circular on a continuous basis.

arrange to update the aforesaid reports on a quarterly basis, except the reports 1A and 2A, which shall be updated on a weekly basis.

make amendments to the relevant bye-laws, rules and regulations for the implementation of the aforesaid disclosures, if necessary.

communicate to SEBI, the status of the implementation of the provisions of this circular in the Monthly Development Report.

This circular is being issued in exercise of powers conferred under Section 11 (1) of the Securities and Exchange Board of India Act, 1992 to protect the interests of investors in securities and to promote the development of, and to regulate the securities market.

Report 2C: Redressal of Complaints lodged by investors against Listed Companies during 2009 -10: Updated on mm dd yyyy (to be updated every quarter) (In excel format)

Reports 3A: Disposal of Arbitration Proceedings (where client is a party) during 2008-09: Updated on mm dd yyyy (to be updated every quarter) (In excel sheet)

Report 3B: Disposal of Arbitration Proceedings (where client is a party) during 2009-10: Updated on mm dd yyyy (to be updated every quarter) (In excel sheet)

Report 4A: Penal Actions against Trading Members during 2008-09: Updated on mm dd yyyy (to be updated every quarter) (in excel sheet)

Report 4B: Penal Actions against Trading Members during 2009-10: Updated on mm dd yyyy (to be updated every quarter) (in excel sheet)

Source: SecMarx — Disclosure of investor complaints and arbitration details on Stock Exchange website. Verbatim text is public record; SecMarx structuring (linkage to applying orders) is cited to us.