Publishing Investor Charter and Disclosure of Complaints by Registrar and Share Transfer Agents (RTAs) on their Websites
Summary
SEBI mandates all registered Registrars to an Issue and Share Transfer Agents (RTAs) to publish an Investor Charter on their websites and in physical offices. RTAs are required to disclose monthly data regarding investor complaints received, resolved, and pending on their respective websites by the 7th of the succeeding month. These obligations aim to enhance investor awareness and transparency in the grievance redressal mechanism.
Text
SEBI has developed an Investor Charter for RTAs detailing services, rights, timelines, Dos and Don’ts, and Grievance Redressal Mechanism.
All registered RTAs shall disseminate the Investor Charter on their websites or through e-mail and display it at prominent places in offices.
The Registrar Association of India (RAIN) shall disseminate the Investor Charter on its website.
Registered RTAs shall disclose data on complaints received and redressal thereof on their websites latest by 7th of succeeding month as per Annexure B format.
These disclosure requirements are in addition to those already mandated by SEBI.
The provisions of this circular shall come into effect from January 01, 2022.
This circular is issued in exercise of powers conferred by Section 11(1) of the Securities and Exchange Board of India Act, 1992.
Source: SecMarx — Publishing Investor Charter and Disclosure of Complaints by Registrar and Share Transfer Agents (RTAs) on their Websites. Verbatim text is public record; SecMarx structuring (linkage to applying orders) is cited to us.